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Refund Policy

Refund & Service Policy – Lumary LED Exterior Permanent Lights (Installed Systems)

Effective Date: 01/01/2026

By purchasing and installing Lumary LED Exterior Permanent Lights through us, you agree to the following refund and service terms.

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1. No Full Refund Policy

Due to the custom and permanent nature of installed exterior lighting systems:

  • All sales are final

  • No full refunds will be issued once installation has begun or been completed

  • This includes dissatisfaction with appearance, brightness, color preference, or system design once installed

We strongly encourage customers to review product demonstrations, color options, and layout plans prior to installation.

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2. Installation & Product Responsibility

Lumary LED Exterior Permanent Lights are considered a permanently installed product. Once installed:

  • The system cannot be returned for a refund

  • Labor, materials, installation time, and removal costs are non-refundable

  • Damage caused by external factors (weather, power surges, customer modifications, or third-party interference) is not covered under refunds

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3. Complimentary Service Visits (Issue Resolution)

To ensure customer satisfaction, we include:

Up to two (2) complimentary service visits to address:

  • Installation-related issues

  • System performance problems

  • Manufacturer defects covered under warranty

  • Configuration or controller issues

These visits must be requested within 12 months of installation.

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4. Service Fees After Complimentary Visits

After the two complimentary service visits have been used:

  • Any additional service calls will be subject to a standard service fee

  • Service fees may include:

    • Trip/service call charge

    • Labor time

    • Replacement parts not covered under warranty

Pricing will be disclosed and approved before scheduling additional service visits.

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5. Manufacturer Warranty

  • Lumary LED products are covered by the manufacturer’s limited warranty

  • Warranty coverage applies to product defects only, not labor beyond the complimentary service visits

  • Warranty claims do not reset or extend the complimentary service visit count

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6. What Is Not Covered

The following are not eligible for free service or refunds:

  • Damage caused by customer misuse or alterations

  • Damage from power issues, storms, or acts of nature

  • Requests for cosmetic changes after installation

  • Removal or relocation of the lighting system

  • Issues caused by third-party electricians or installers

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7. Policy Acknowledgment

Payment of an invoice or signing of an installation agreement confirms acceptance of this policy.

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Contact for Service Requests

📧 Email: JLST.lighting@gmail.com
📞 Phone: (630) 818-7008

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